Greg Keen
Owner
Greg founded TPW in 1993 (then known as Border Ribbon & Toner) from the back room of his Albury house and still remains as MD.
Greg’s vast experience in the printer and copier industry means that he can provide the right advice to customers when it comes to updating or maintaining their office equipment.
Kristi McMillan
Administration Manager
Having been with the company since 2007 Kristi’s experience and knowledge ensures our accounting function runs like clockwork and your needs are met whenever you deal with us.
Kristi has experience in all facets of TPW, having worked in all areas of the business over her years. Kristi is driven to provide flawless service and prides herself on going the extra mile.
Whether you have an accounting enquiry, need a printer cartridge or need to discuss your copier service agreement Kristi is here to help.
Stephen Soggee
Senior Service Technician – Customer Support
Stephen has been with The Printer Wizards since 2016 and is now our most senior technician. With nearly a decade of experience, he’s an expert in servicing and repairing a wide range of office equipment — especially our brands: Sharp, Lexmark, Brother, Epson, and OKI.
Stephen brings a wealth of general knowledge to the team, often surprising customers with helpful advice beyond just printers. His technical skills, experience, and commitment to doing the job right make him an invaluable part of the team.
When not on the road, Stephen can be found in-store assisting customers with cartridges, printers, and practical advice.
Trent Buckley
Service Technician – Customer Support
Trent is the newest addition to The Printer Wizards team, bringing a wealth of experience in IT, computers, programming, EFTPOS systems, and more. While he’s new to the printer and copier industry, his fast-learning nature and natural problem-solving skills make him a perfect fit for our service team.
With a strong background in community service as both a volunteer firefighter and ambulance officer, Trent has a genuine passion for helping people. Whether it’s fixing technology or responding to a call for help, Trent is always ready to lend a hand.
His technical skills, paired with a calm and caring nature, make him a reliable and approachable technician our clients can count on.
You’ll also see Trent instore helping our customers with their purchases and enquiries. Hint: He’s not the quiet little bloke!
Shelby Sundblom
Operations & Customer Support
Since joining The Printer Wizards over three years ago, Shelby has become a central figure in the business. With a calm and capable approach, she manages everything from stock ordering and logistics to front-of-house customer service and business enquiries over the phone. If you’ve called or visited TPW, chances are Shelby was the first to assist you.
She wears many hats — overseeing inward and outward goods, coordinating orders, and keeping things running smoothly behind the scenes. Shelby’s broad knowledge of our products and processes, along with her friendly and professional manner, has made her the go-to person for a wide range of day-to-day needs.
Her role is essential to keeping TPW organised and efficient, and we’re proud to have her as such a key member of the team.
